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Warranty

Our warranty is valid for and only applies to Oru Design USA’s campers purchased and used inside the United States.  This warranty extends to the original consumer purchaser only.  It does not extend to any subsequent owners or other transfer of the camper.  The warranty period is one (1) year from original purchase date. 

 

This warranty only covers manufacturing defects (i.e. defects in materials, workmanship, general structural integrity of the camper.)  Any material or structural modifications or additions made to said camper by you or anyone that is not a Oru Design USA associate will immediately void the aforementioned warranty.

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This warranty excludes any damage due to the following:

  • Normal wear and tear

  • Accident, abuse, misuse, neglect, or negligence

  • The authorization modification or repair of parts, products or devices not manufactured by Oru Designs USA, LLC (you must contact the manufacturer to have any service, repair, or warranty work done)

  • Environmental conditions

  • Normal deterioration, fading, or discoloration of any materials

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We offer 2 options for repairs: 

  • In-Shop Repairs: We encourage customers to bring their campers to our shop in San Marcos CA for warranty repairs. 

  • Shipping for Repairs: If visiting our shop is not feasible, we can discuss the option to ship you the necessary materials for warranty repairs. ​

 

It is very important to check each clamp periodically to ensure the proper tension is applied and to ensure no damage is done to your truck or camper.  If clamps are not properly adjusted and secured, Oru Designs USA, LLC assumes no liability in potential damage to your truck or camper.

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For out of warranty repairs, any assistance or potential resolution would be at our discretion. While we cannot guarantee coverage, we are happy to review the situation and explore possible options. Please provide any relevant details, and we will do our best to assist you in finding a suitable solution.

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For questions about warranty services, please email us at support@orudesignsusa.com

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Or, call us at: (619) 738-0580

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